Kroger

Social Media Community Guidelines

We’ve created our social media community as a place to connect with customers and associates. We look forward to hearing comments and feedback, whether they’re good or bad. With that in mind, we have a few house rules on acceptable behavior and conduct on our social channels.

Certain types of posts are subject to removal, and we may or may not notify people in advance of taking action on certain content. If our house rules are violated repeatedly, it may result in a participant being banned from engaging in our community. We don’t want to have to do that, so let’s all play nice.

Content is subject to removal if it is:

Significantly off-topic: Unrelated or irrelevant to the overall conversation.

Malicious: Uses abusive or hateful speech, foul language, derogatory remarks, threats, violence or attacks towards members of our community or store associates.

Spam: Multiple posts on the same subject, promotion, solicitation or advertising.

Provocative, trolling or a fake profile: Impersonation, targeted or repeated misconduct, deliberately offensive, pot-stirring or provocative posting with the intention of upsetting someone or eliciting an angry response from them.

Campaigning: Repeated posting related to a person or group’s agenda that interferes with the community’s ability to have civil conversations and dialogue about a topic.

In violation of platform guidelines: Breaks terms of service for the social channel.